Engineering · Product
Customer Operations Lead
Customer Operations Lead
Help customers deploy Autonoma and expand agent adoption.
Location
London, UK (Hybrid)
Engagement Type
Full-time
Compensation
Competitive + Equity
About the role
Successful AI agent adoption requires more than launching the first workflow. Customers need help identifying opportunities, deploying agents responsibly, and expanding what works.
We’re looking for a Customer Operations Lead to guide customers from onboarding through long-term adoption.
What you’ll do
Lead onboarding and implementation for new customers.
Help teams identify high-value agent workflows.
Coordinate deployments across customer teams.
Monitor adoption and surface opportunities to expand.
Bring customer feedback back to product and engineering.
What you’ll bring
Experience in customer success or operations.
Strong project and stakeholder management skills.
Ability to understand complex customer workflows.
Excellent written and verbal communication.
Strong ownership and problem-solving ability.
Nice to have
Experience with enterprise SaaS implementations.
Familiarity with AI or automation products.
Experience supporting technical products.
What we offer
Competitive compensation and meaningful equity.
High ownership over the customer experience.
Flexible hybrid working.
Close collaboration with product and engineering.
Opportunity to shape how customers adopt AI agents.
